Job Summary: We are looking for a Support Technician passionate about technology to serve as the technical reference, resolve complex issues, and propose improvements in a growing operation. Key Highlights: 1. Act as the primary technical reference for the operation 2. Autonomy to propose improvements and implement best practices 3. Ensure an impeccable experience for users Are you passionate about technology, enjoy solving complex problems, and want to be the primary technical reference for a growing operation? Then this opportunity is for you! We are seeking a Support Technician to work on-site in Barueri, serving as the focal point for the Technology area. Here, you will have autonomy to propose improvements, implement best practices, and ensure an impeccable experience for our users. **Responsibilities and Duties** * Provide support to employees, ensuring all their work equipment is properly functional and operational. * Manage service tickets and support queues, ensuring agreed-upon performance indicators are met. * Support other IT areas during crises, projects, changes, and technology environment testing. * Manage equipment inventory, ensuring accurate tracking and maintenance of each device. * Create, update, and execute SOPs (Standard Operating Procedures) for task execution and knowledge alignment. * Software installation and hardware maintenance **Requirements and Qualifications** * Education: Bachelor’s degree completed or in progress in Information Technology, Engineering, Information Systems, or related fields. * Specific knowledge (tools, languages, certifications): * Knowledge of operating system installation and configuration. * Advanced knowledge of Windows 10\. Ability to perform data migration, user backup, administrative tools, and registry operations. * Basic understanding of Active Directory (AD), including adding and removing devices from the domain. Basic knowledge of configuring Exchange Server and BES accounts. * Basic networking knowledge (static and dynamic IP configuration, basic commands such as ipconfig /release /renew). * Microsoft Office Suite (especially Outlook – profile creation and account maintenance on Exchange Server; basic Excel knowledge – familiarity with some formulas). * Experience in laboratory environments, performing hardware analysis, testing, and diagnostics; * Handle incidents and service requests, monitor SLAs, and support end users. * Resilience, focus, commitment, organization, strong communication skills, and punctuality. Minimum Education Level: Bachelor's Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
