N2 Technical Support Specialist

Description

Job Summary: A professional providing specialized technical support for operating systems and customer systems, ensuring agility and efficiency in service delivery. Key Highlights: 1. Specialized technical support for operating systems and customer systems 2. Creation and maintenance of technical procedures and knowledge base 3. Focus on remote support and agile service delivery Responsibilities: * Provide specialized technical support for operating systems and customer systems, ensuring appropriate user guidance; * Receive and meticulously document all service requests, ensuring information accuracy; * Meet established service-level agreement (SLA) response times; * Create, update, and maintain technical procedures and the knowledge base; * Handle service requests with agility and efficiency, ensuring customer satisfaction. **Requirements:** * Technical or higher education degree in Information Technology; * Advanced knowledge of microcomputing (Windows, Office, etc.), network services, operating systems, and server applications; * Experience in performing routine technical tasks, documenting procedures, and focusing on remote support; * Strong interpersonal skills and a strong commitment to continuous learning; * Microsoft technical certification (preferred). *\-\> On-site position in Feira de Santana, work schedule: Mondays from 00:00 to 06:00. Tuesdays through Saturdays from 22:30 to 07:00\.* Employment Type: Full-time CLT Compensation: R$2\.000,00 \- R$2\.400,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance