IT Support Technician

Description

Job Summary: Professional to provide technical support to users, resolving software and hardware issues, monitoring equipment, and proposing improvements in a dynamic environment. Key Highlights: 1. Be part of a dynamic and challenging environment 2. Join an innovative team driven by purpose 3. Embody the values of ethics, commitment, and high performance **We are the University Center of Faculdades Metropolitanas Unidas, also known as FMU.** Recognized as one of the most traditional and innovative brands in higher education in São Paulo and across Brazil, FMU upholds **ethics** as a non-negotiable principle, guiding every action with integrity and responsibility. Our **commitment** is to deliver quality education, with excellence and determination in every challenge. We continuously pursue **high performance**, transforming obstacles into opportunities for innovation and exceptional results. **If you identify with this purpose and wish to join a dynamic and challenging environment, this is your opportunity!** **Responsibilities and Duties** Provide technical support to users, resolving software and hardware issues. Monitor equipment performance and propose improvements when necessary. Maintain optimal operating conditions for IT equipment. * Provide on-site and remote technical support to users (computers, networks, printers, servers, mobile devices); * Manage ticketing systems, reports, and hardware and software inventories; * Update, install, configure, and maintain operating systems, software, and backups; * Perform preventive, predictive, and corrective maintenance on notebooks, desktops, mobile phones, servers, routers, and switches; * Configure networks, PABX, cameras, VPN, and access control devices. **Requirements and Qualifications** * Completed technical education or currently pursuing a bachelor’s degree in Information Technology, Networks, Systems, or related fields; * Experience in first- and second-level support (on-site and remote); * Knowledge of software installation and configuration, Windows operating systems, and Microsoft Office Suite; * Familiarity with networks (LAN/WAN), printers, antivirus software, and structured cabling; * Ability to identify and resolve hardware and software issues; * Strong communication skills, organizational abilities, and enthusiasm for working with people; * Proactive and collaborative mindset; * Familiarity with ticketing systems (e.g., GLPI, ServiceNow) is desirable. **Additional Information** **Salary:** Market-competitive. * **Medical assistance** fully covered by FMU; * Optional **dental assistance**; * **Life insurance**; * **Transportation allowance**; * **Meal allowance**; * **TotalPass**; * Two full **scholarships** for undergraduate and graduate programs. **Work Location:** Santo Amaro Campus (Rua Afonso Braz, 889, Vila Nova Conceição) **Work Mode:** 100% on-site **Working Hours:** Monday to Friday, from 1:00 PM to 10:00 PM; Saturdays, from 12:00 PM to 4:00 PM Our bold purpose is to become the **world’s first EdTech university!** Additionally, we aim to be a benchmark in Brazil and in the real economy, impacting the lives of **1 million students** through innovative and accessible education. To achieve this goal, **our culture is our engine.** We believe that **strategy, culture, and people** must evolve together in a continuous cycle of growth and transformation. Here, we don’t just talk about our values—we **live** each one of them, every day! ### **Our Pillars: Ethics, Commitment, and High Performance** **Ethics:** Our non-negotiable principle. We conduct our actions and decisions with integrity, always doing what is right. **Commitment:** We deliver results with excellence and determination, from start to finish. **High Performance:** We transform challenges into opportunities, constantly striving for the best and going beyond. If you want to join an **innovative, dynamic, and purpose-driven team**, this is where you belong! **Grow with us!**