Technical Support Assistant I

Description

Job Summary: A technical support professional responsible for resolving hardware, software, and network issues, collaborating with the IT team, and supporting internal/external customers. Key Highlights: 1. Technical support via telephone, email, and chat for internal and external customers. 2. Troubleshooting hardware and software issues, and diagnosing network failures. 3. Collaborating with the IT team to resolve recurring issues. Responsibilities: * Provide technical support via telephone, email, and chat for internal and external customers; * Resolve hardware and software issues in a timely manner; * Diagnose network failures and implement appropriate solutions; * Log and track all technical support calls; * Collaborate with the IT team to identify and resolve recurring issues. What We Are Looking For: * Experience in technical support; * Knowledge of Windows operating systems; * Familiarity with computer networks; * Ability to troubleshoot issues quickly and efficiently; * Excellent communication and customer service skills; * Knowledge of servers and computer hardware; * Ability to work independently and as part of a team.