Química Anastácio is one of the largest chemical distributors in Latin America and offers a broad portfolio of products and ingredients, as well as intelligent solutions and services, helping customers and suppliers grow their businesses. We boast an excellent commercial, logistics, and technical infrastructure and serve all industries in the market. In recent years, we have strengthened our operations by transforming them to be agile, simple, and customer-focused. Today, we operate six strategically located distribution centers across Brazil, with a presence in Argentina and Mexico, aiming to expand our footprint in the Latin American market; we represent approximately 400 global suppliers. For more information, visit https://www.anastacio.com/ **At Química Anastácio, we believe diverse teams build more innovative and sustainable solutions.** Our commitment to diversity goes beyond words: we foster an environment where everyone is respected, valued, and has space to grow. We take pride in our **diversity squads** — **Gender, Ethnic\-Racial, LGBTQIAPN\+, 50\+, PwDs, and Parenthood** — which actively work to make our culture more inclusive and representative. We value a **respectful, welcoming, and diverse** workplace and continuously seek to broaden representation within our teams. We encourage applications from individuals with diverse backgrounds, career paths, and experiences. ***\#VEMSERANASTACIO*** **Job Mission:** We are seeking a qualified professional to provide technical customer support, focusing on partner companies (B2B), delivering rapid and efficient solutions for the use, application, and approval of supplied raw materials. The ideal candidate will be responsible for managing requests and complaints technically and assertively, consistently prioritizing customer satisfaction while ensuring service quality. **Key Responsibilities:** * Provide technical support to corporate clients (B2B), promptly responding to and resolving inquiries and issues efficiently; * Receive, register, and track customer requests, complaints, and demands regarding supplied raw materials, ensuring proper resolution of each process; * Deliver detailed technical support with clear and precise explanations to resolve issues related to the product or service offered; * Maintain constant communication with internal departments (e.g., technical support, logistics, sales) to ensure smooth handling of cases and customer satisfaction; * Ensure all processes comply with established policies and procedures, guaranteeing service quality; * Conduct Non-Conformance Analysis, focusing on proactive solutions to ensure definitive problem resolution and prevent recurrence; * Prepare customer service reports using Protheus TOTVS (ERP), monitor process performance, and suggest continuous improvements to internal and external processes. **Requirements:** * Currently enrolled in or graduated from a technical or undergraduate program in Chemistry, Industrial Chemistry, Chemical Engineering, Cosmetology, or Pharmacy; * Experience in administrative routines or B2B customer support; * Technical knowledge in the field of **quality** is a plus; * Familiarity with the Protheus system is a plus; * Intermediate Office suite proficiency (especially Excel). **Work Location:** Pinheiros, São Paulo \- SP **Hybrid Work Model:** 3 days per week onsite **Working Hours:** Monday to Friday, 8:00 AM to 5:45 PM ### **Employment Type:** CLT ### **Benefits:** Childcare Assistance, Parking, Profit and Results Sharing, Health Insurance, Dental Insurance, Food Allowance, Meal Voucher, Transportation Voucher, Wellhub \- formerly Gympass ### **Department:** Sales \& Marketing \- Technical Support
João Silva
Indeed · HR
João Silva
Indeed · HR
