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Job Summary: Technical Support Analyst responsible for user support, incident resolution, feature development, and internal user assistance. Key Highlights: 1. Handling incident resolution and system improvements. 2. Developing new functionalities and preparing documentation. 3. Providing user support and managing the ticket backlog. **Technical Support Analyst** Work Schedule: 5x2, with one weekday off and one weekend day off, according to the defined schedule. Location: Barueri \- SP Responsibilities: * Respond to and resolve incidents related to information systems, ensuring handling within established SLAs. * Perform corrections and improvements to systems through code adjustments and evolutionary maintenance. * Develop new functionalities based on internal department requirements, analyzing technical feasibility and proposing business-aligned solutions. * Prepare functional and technical documentation for developed solutions. * Execute database queries and operational service tasks related to systems. * Provide support and guidance to internal users regarding system-related questions or difficulties. * Monitor the ticket backlog, requests, and team activities, prioritizing responses based on impact and criticality. * Support user acceptance testing, testing, and validation activities to ensure delivery quality. * Participate in legacy system migration and modernization initiatives to new platforms. * Analyze logs and technical evidence to identify failures and report bugs. * Conduct assigned tasks with organization, clear communication, and timely delivery. Requirements: * 1–2 years of experience in Information Technology. * Completed undergraduate degree in Systems Analysis and Development, Computer Science, Data Processing, or related fields. * Knowledge of databases. * Knowledge of application servers. * Intermediate or technical English proficiency for reading documentation and providing support. Preferred Qualifications: * Knowledge of SQL and/or Oracle. * Experience supporting corporate systems. * Experience handling tickets, incidents, and support environments. * Analytical, organized profile with a focus on problem resolution. * Interest in technical growth and continuous process improvement.
