Technical Consultant Assistant

Description

Job Summary: We are seeking a Technical Consultant Assistant who is passionate about their work to support the team in providing technical support to customers, identifying and resolving issues, and developing customized solutions. Key Highlights: 1. Support the consultant team in providing technical support to customers 2. Serve customers by clarifying questions and delivering support 3. Participate in developing customized technical solutions Have you ever considered joining one of the best and largest VIA companies in Northeast Brazil? We are looking for talents who want to make a difference! If you are passionate about what you do and seek a dynamic and challenging environment, this is your opportunity. **About the position:** * We are looking for a Technical Consultant Assistant to support our consultant team in providing technical support to our customers. The candidate must possess strong communication skills, problem-solving aptitude, and a solid foundation of technical knowledge. **Main Responsibilities:** * Assist the technical consultant in all activities related to customer technical support. * Serve customers by clarifying questions and delivering technical support. * Assist in identifying and resolving technical issues reported by customers. * Participate in developing customized technical solutions for customers. * Maintain accurate records of all customer interactions and applied solutions. **Mandatory Requirements** * Technical education in related fields, such as Information Technology. * Prior experience in technical support or related areas. * Ability to communicate clearly and effectively with customers. * Capacity to work collaboratively in a team. Minimum Education Level: High School (Secondary Education) Driver's License: Class A * Health insurance (Hapvida or Amil); Dental insurance \- (Hapvida or Porto Seguro); * Meal allowance or food voucher \- (Pluxee Card); Transportation allowance; Life insurance; * Dayoff: A day off on your birthday to celebrate as you wish; * Wellhub: Access to gyms, studios, wellness apps, and physical activity programs;