Technical Support Assistant

Description

We believe people are incredible and capable of accomplishing extraordinary things! We value technical knowledge, but we also seek that spark in the eyes — the desire to make a difference and connect with what truly matters. Here, we care for every member of our team and want to grow together! For us, resumes and technical knowledge are important, but it’s not just about that. We seek people who share our values. **About this role — what will you do?** As a member of the Technical Support Team, you will be responsible for providing support to customers in Brazil and other Latin American countries regarding technical questions about our products and services, with the primary goal of maintaining high customer satisfaction. This position features a dynamic routine with a high daily volume of interactions, involving frequent contact with customers via chat and phone. **Your responsibilities will include:** * Resolving customers’ technical questions about our products; * Reverse logistics (products with issues); * Recharge requests; * Machine blocking and unblocking; * Post\-sale customer communication; * Reactivation of inactive customers; * Participation in events. **Requirements:** * Basic knowledge of Microsoft Office Suite; * Proactivity; * Strong communication skills; * Empathy; * Willingness to learn and grow. **Preferred qualifications:** * Experience with help desk. **What we offer:** * Meal allowance of R$ 30.00 per business day (monthly deduction of R$ 0.01); * Transportation allowance with 6% salary gross deduction; * Partnership with SESC PR. **After the probation period:** * Health insurance with co-payment; * Life insurance; * Study allowance (up to R$ 300.00/month); * Reading allowance (up to R$ 150.00/quarter); * 60% discount at FATEC (Curitiba College of Technology); * Wellhub (Gympass); * Parking partnership; * Optional dental plan. **Working hours: Monday to Friday, from 8:30 AM to 6:00 PM.** **After the probation period, weekend on-call shifts from 9:00 AM to 5:00 PM.** **Office located at Rua Emanuel Kant, 60** **Curitiba/PR** Job type: Full-time CLT Salary: R$2\.025,02 per month Benefits: * Medical assistance * Education assistance * Life insurance * Meal allowance * Transportation allowance Work location: On-site