SUPPORT ANALYST I - INTERMITTENT

Description

Job Summary: Provide technical support to users; install, configure, and maintain equipment, Windows and Linux operating systems, networks, and hardware. Key Highlights: 1. Opportunity to work in technical support and maintenance of systems and hardware. 2. Focus on incident diagnosis and continuous improvement. 3. Development in Microsoft environments, Active Directory, networks, and Office 365. **SUPPORT ANALYST I \- INTERMITTENT POSITION** **How does intermittent work function?** * The professional works sporadically and/or as vacation coverage, called upon according to the company's needs. * CLT contract: Payment for days worked \+ 13th salary and vacation benefits. * Payment proportional to hours worked at the client. * Availability of flexible working hours and willingness to travel to respond to service requests is required. * Driver’s license and personal vehicle are desirable. **Work Location:** * The professional may work in any area of São Paulo/SP city, whenever requested. * To ensure rapid and efficient coverage across São Paulo/SP, it is desirable that the professional resides in the central region. * Currently, we have professionals located in the following neighborhoods: Centro, Morumbi, Itaim Bibi, Cerqueira César, Jardim Bonifácio, Vila Clementino, Consolação, República, Sé, Mooca, Luz, Historic Center, and Água Branca. * Working hours are determined by the timing of service requests. **What We Offer:** **Salary:** **R$12 per hour** worked \+ **Bonus** for availability: R$**100.00** per responded request **Benefits:** ️ Meal Allowance: R$ 30.00/day worked Transportation Allowance ️ Life Insurance Dona Health Plan SESC Membership ️ GoGood **What We Seek:** * Bachelor's degree in IT \- Completed or currently pursuing * Prior experience in technical support * Skills: Advanced hardware maintenance; * Skills: Maintenance and configuration of Microsoft Windows 7 or newer; * Skills: Basic knowledge of Linux operating systems; * Skills: Active Directory authentication technology; * Skills: Office 365 and Office 2016 or newer suite; * Skills: Modem Desktop MD\-100 (Microsoft 365\); * Skills: Computer networks, wired and wireless, TCP/IP protocol, encryption, and wireless network security; * Skills: Basic English for reading; **Advantages:** * Certification: ITIL V4 or higher; * Certification: Microsoft Certified Solutions Associate (MCSA) or higher for Windows 10\. **Responsibilities and Skills:** * Responsible for providing technical support to users, installing, configuring, and maintaining equipment, Windows operating systems, corporate applications, networks, and hardware, as well as logging and resolving service tickets. * Performs incident diagnosis, documents procedures, drives continuous improvement, automates tasks, and updates the knowledge base. * Requires expertise in Microsoft environments, Active Directory, networks, hardware, Office 365, basic Linux concepts, and basic technical English. **Note: Intermittent positions serve as an excellent entry point into this field, with potential for permanent employment.** **Do you match this profile?** Minimum Education Level: Bachelor's Degree