IT Support Assistant - Level 1

Description

Job Summary: Provide first-level technical support, perform initial diagnostics, assist with configurations, and escalate hardware, software, and network-related tickets. Key Highlights: 1. First-level technical support and assistance 2. Technical incident diagnosis and resolution 3. Hardware, software, and network support **Job Description:** ---------------------- Provide first-level technical support for receiving, logging, and resolving technical incidents. The scope includes initial diagnosis of hardware, software, and network failures, as well as supporting corporate tool configuration and user access management. This role requires accurate demand triage, application of standardized technical procedures, and precise escalation of complex tickets to subsequent support levels. **Essential Requirements:** ------------------------------ Completed or currently pursuing a bachelor’s degree; Relevant work experience; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,674\.05 **Benefits:** --------------- Partnerships with educational institutions Psychological support On-site meals Transportation allowance Health insurance Life insurance Semi-annual Profit Sharing Program (PPR) Dental plan Discounts on vehicle and product purchases **Work Location:** ---------------------- Saga Brasil \- Setor Bueno T7 **Working Hours:** ------------------------ Mon–Fri 08:00–18:00, Sat 08:00–12:00