**We are looking for a dedicated professional to provide technical support for one of the largest home appliance companies!** **\#JoinTP** **Responsibilities and Duties:** Provide customer service via the store’s phone or email channel (inbound); Answer technical questions regarding products or e-commerce procedures; Process order cancellations and exchanges. **Salary:** BRL 1,518.00 \+ Benefits \+ Career development plan **Working Hours:** (8:00 AM – 2:20 PM \- 11:40 AM – 6:00 PM) **Work Schedule:** 6 days on / 1 day off (Fixed Sundays off) **Working Hours per Day:** 6 hours and 20 minutes **Employment Type:** On-site **Work Location:** Alexandre Dumas, South Zone (next to Granja Julieta Station, CPTM Line 9) **What We Are Looking For (Requirements):** Must be of legal age; Completed high school education; Experience in customer service; E-commerce experience is desirable. **At TP, well-cared-for people deliver extraordinary results!** We are a market reference in benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: you can advance to your next role in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing Bonus) – we recognize and reward your performance. * Meal and food vouchers. * Fuel voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted loans. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health insurance including dependents – we care about the people you love. * Childcare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple stages conducted independently. Throughout the process, you may be invited to participate in additional activities depending on your progress through screening. Please also note that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**