Job Summary: Provide first- and second-level IT technical support to ensure efficient and high-quality problem resolution for users globally. Key Highlights: 1. IT technical support for global users 2. Ticket monitoring and SLA compliance 3. User access and identity management We are global leaders in providing energy solutions that help businesses grow and communities thrive. We work as one team and take pride in the difference we make for our customers, local communities, and a sustainable future for the world. We are hiring a **Service Desk Analyst** for **Jaguariúna/SP**, providing **IT technical support** and ensuring **efficiency** and **quality** in resolving issues for users **on a global level**. **Why Aggreko?** Here are some of the benefits and awards. * Comprehensive medical and dental plan covering dependents. * Alelo meal and food allowance. * Private pension plan (optional). * Life insurance. * Employee assistance program offering psychological, nutritional, legal, and financial support (at no cost). * Wellhub. * Annual bonus plan based on company goal achievement. * Safety-focused culture. **Your responsibilities will include:** * Providing first- and second-level support, performing initial investigation, diagnosis, resolution, or escalation of IT incidents and requests. * Supporting users via ticketing systems, as well as other available channels such as phone, e\-mail, self-service portal, chat, and in-person assistance when required. * Monitoring tickets from opening through to final resolution, ensuring quality and SLA compliance. * Performing preventive maintenance, monitoring, and basic administration of systems, including ERP, CRM, and BI applications. * Managing user access and identity (Active Directory and corporate applications). * Configuring and supporting end-user devices such as laptops, desktops, printers, and smartphones. **Required skills and experience:** * Bachelor’s degree in progress or completed. * Solid experience providing user support via ticketing systems. * Knowledge of Active Directory, Windows, Office, Exchange, Azure, etc. * Intermediate/advanced English – required for telephone communication with people worldwide. * Spanish knowledge is desirable. * **Availability to work the night shift under the 12x36 schedule (8:00 PM to 8:00 AM).** During the training period, two to three weeks of in-person training will be required. After this period, work will be remote, with occasional visits to the office every two to three months, as needed. Learn more and apply now. **Bring your energy. Grow your career.** All our positions are also open to persons with disabilities (PCD). **Equal employment opportunity** We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers. We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
João Silva
Indeed · HR
João Silva
Indeed · HR
