Senior Technical Support Analyst (12x36 Night Shift)

Description

Job Summary: Provide Level 2 and Level 3 technical support to ensure IT service availability and manage tickets related to systems, hardware, networks, and security. Key Highlights: 1. Providing Level 2 and Level 3 technical support 2. Managing access rights and permissions via Active Directory 3. Identifying failure patterns and driving continuous improvement Profile: Senior Technical Support Analyst Scope: Provide Level 2 and Level 3 technical support to ensure IT service availability; record incidents to enable analysis and resolution of tickets, escalating them to resolver groups when necessary; Handle tickets related to operating systems, software, hardware, networks, Microsoft Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; Manage access rights and permissions via Active Directory; Monitor and diagnose issues in computer networks (connectivity, protocols, and basic infrastructure); Operate and update ITSM systems for ticket, incident, and change management; Identify failure patterns and propose continuous improvements (analytical mindset). Required Knowledge: Windows; Active Directory; Computer Networks; Fundamentals of Information Security; Microsoft solutions and Office 365. Address: Rodovia Capitão Barduíno, KM 98, Curitibanos, Bragança Paulista \- SP, 12929\-731\. Period: May 11, 2026 to June 02, 2026\. 7:00 PM \- 7:00 AM, 12x36 schedule Hiring via MEI / RPA Job Type: Full-time, Permanent CLT, Freelance / PJ, Temporary Contract Duration: 1 month Compensation: R$3\.000,00 per month Work Location: On-site