Job Summary: We are seeking an empathetic and kind professional to provide complex technical support, with a focus on continuous improvement and serving as a technical reference in a diverse and inclusive environment. Key Highlights: 1. Handle complex incidents autonomously 2. Serve as a technical reference for junior/plenary analysts 3. Help structure and improve support **Job Description:** **Cultural Fit:** Our culture is built upon four core values: Respect, Attitude, Hospitality, and Excellence. It is essential that the candidate be empathetic, kind, possess strong teamwork orientation, and value people as the means to achieve results. We regard diversity as a non-negotiable value; therefore, the candidate must understand they will be working in this diverse and inclusive environment. Handle more complex incidents Resolve complex problems autonomously Possess a broader view of the IT environment Help structure and improve support Serve as a technical reference for junior/plenary analysts Create and improve processes and documentation Interact with other areas (infrastructure, security) Participate in improvement initiatives **Requirements:** **Cultural Fit:** Our culture is built upon four core values: Respect, Attitude, Hospitality, and Excellence. 4 to 5+ years of technical support experience (Level 2 or 3) Experience supporting end users, handling critical incidents, and performing advanced troubleshooting Experience in corporate environments (infrastructure, systems, networks) Systems Experience with Teknisa ERP (desirable), CRM, and E-commerce platforms Application architecture and integrations Infrastructure Operating systems (Windows, Linux) Server administration Active Directory, user and permission management Networks Networking concepts (TCP/IP, DNS, DHCP, VPN) Connectivity issue diagnosis Tools ITSM tools (e.g., Zendesk, etc.) System monitoring Remote access and remote support Cloud (strong plus)
João Silva
Indeed · HR
João Silva
Indeed · HR
