Senior Support Analyst

Description

Job Summary: Provide on-site technical support to ensure the quality of IT services and customer satisfaction. Key Highlights: 1. On-site technical support 2. Incident resolution and troubleshooting 3. Coordination with resolving departments **Description** São Paulo/SP \| 100% In-person Approximately 45–50 openings \| Junior / Mid-level / Senior Work Schedules 5×2, 8 hours 07:00–16:00 08:00–17:00 10:00–19:00 12×36 07:00–19:00 NAVA currently has a high volume of Field Service openings in São Paulo/SP!! To deliver on-site technical support, ensuring the quality of IT services and our customers’ satisfaction. **Responsibilities and Duties** Daily Activities: Respond to on-site service requests; Execute checklists, gather information, and complete visit conclusion forms; Log service requests in the ticketing system and perform troubleshooting until resolution; Monitor service requests, keeping them updated with details of performed activities; Coordinate with other resolving departments, as needed; Understand customer needs and provide service according to predefined procedures. **Requirements and Qualifications** Requirements Completed high school education; Currently pursuing or holding a bachelor’s degree in IT or Electrical Engineering is a plus; Knowledge of microcomputing; User support techniques.