**A bit about the company...** One of the leading hardware subscription companies in the market, operating nationwide and distinguished by its premium service package.**What you’ll do daily...** * Assist in monitoring the main causes of issues in projects and propose preventive solutions; * Proactively act to ensure the best customer experience with contracted services; * Handle customer complaints in the ticketing system; * Collaborate on creating tutorials (videos, manuals, etc.) for using the company’s new technological products and services; * Contribute to improvements in products and services offered to the market; * Understand and assess new customer needs from the portfolio, reporting such information to the Account Manager responsible for the lead; * Provide technical support throughout all company projects; * Send usage tutorials for the contracted solution to customers—either embedded in tablets or via email, link, etc.; * When agreed upon with the company, remain on-call by phone outside working hours and on weekends; * Perform app testing before delivery to customers; * Provide support for the following operating systems: Windows / Mac OS, Android / iOS; * Provide support for internal-use software (e.g., Knox, JumpCloud, Kaspersky, Absolute, Zoho); * Perform memory and SSD upgrades and downgrades according to project requirements; * Assist in the monthly preventive maintenance of office computers and IT peripherals; * Assist in addressing internal users’ requests related to office IT infrastructure; * Perform necessary configurations on newly acquired equipment and software, including Office 365 and antivirus; * Conduct training and obtain required certifications for performing activities, per company guidance; * Collaborate in software development project management, following the schedule and performing tests for each delivery; * Jointly review and continuously monitor, with the team, the definition of Mission and Vision; * Jointly define and monitor, with the team, strategies to fulfill Mission and Vision; * Collaborate in decision-making regarding the establishment of overall objectives and goals. **What we’re looking for in the person joining our team...** * Currently enrolled in a Technical Education program in related fields; * Knowledge of Microsoft Office Suite, Microsoft Office 365, Information Security, computer science, and basic computer maintenance; * Familiarity with the 5S methodology. **Employment type:** CLT. **Remuneration:** R$ 2\.100,00\. **Benefits:** VT \+ Meal voucher (R$ 35.00/day) \+ Dental Plus dental plan (100% company-subsidized) \+ AMIL health insurance (basic plan, 100% company-subsidized) \+ Life insurance (100% company-subsidized, exceeding mandatory minimum coverage) \+ Total Pass \+ Semiannual bonus program of up to **3 salaries** (for employees without variable compensation) \+ Initiatives and monitoring to maintain a healthy and positive work environment \+ Subsidies for courses, seminars, language learning, undergraduate studies, specialization, and personal/professional development workshops \+ Individual Development Plan (IDP) with specialized consulting \+ Purchase of Samsung products under the same conditions as manufacturer employees \+ Pharmacy partnership.**Working hours:** Monday to Friday, 8:30 AM to 6:15 PM. **100% IN-PERSONLocation:** Jardim, Santo André. Payment: R$2\.100,00 per month Benefits: * Health insurance * Dental insurance * Meal allowance * Transportation allowance Work location: In-person
João Silva
Indeed · HR
João Silva
Indeed · HR
