Job Summary: The Support Analyst is responsible for attending to and resolving customer issues, assisting with e-commerce integration, and ensuring customer satisfaction. Key Highlights: 1. Provide technical support and train users 2. Accompany customers during API integration 3. Handle service requests efficiently **About Itaú Unibanco** Itaú is Brazil’s most valuable brand, the best company to work for according to Great Place to Work, and the largest bank in Latin America. We impact over 98 million customers daily across 18 countries. We are made up of people, and we believe that having a team with diverse origins, cultures, beliefs, experiences, ethnicities, disabilities, genders, sexual orientations, and generations broadens perspectives and contributes to an environment of respect and appreciation for differences. Work Model – Hybrid (8 days onsite per month – Jabaquara/SP). **Your Day-to-Day Responsibilities:** The Support Analyst is the professional responsible for attending to and resolving customer issues, assisting with your e-commerce integration, ensuring compliance with requirements, recording request resolutions in the system, and maintaining a history to improve service delivery. **YOUR MISSION WILL BE** * Provide technical support to ensure customer satisfaction and resolution of problems/questions; when necessary, guide and train users; * Respond promptly and accurately to customer requests, recording and resolving them according to technical procedures; * Accompany customers throughout the API integration process; * Handle service requests quickly and efficiently, ensuring customer satisfaction; * Collaborate with other support specialists to resolve, manage, and track requests; * Satisfy customers in accordance with company guidelines; * Identify business needs, requirements, and demands; * Align with best practices and respond timely to e-commerce needs; * Stay updated on technological advancements and become familiar with technologies currently used within the company; * Ensure customer satisfaction. **What You Need to Excel At:** * Programming language knowledge; * Fluent English (interaction with international customers); * Database knowledge; * SQL knowledge; * AI agent knowledge (preferred); **As an Ituber, You’ll Enjoy:** * Transportation Allowance * Meal Voucher (restaurants) / Food Allowance (supermarkets) * Health Plan (Itaú Health Foundation **or** Central Nacional Unimed) * Dental Plan (Odontoprev **or** Interodonto) * Life Insurance * PLR – Profit and Results Sharing (subject to bank performance) * Private Pension Plan * Exclusive discounts on our financial products * Extended maternity and paternity leave * Daycare / Babysitter Assistance (for mothers and fathers) * Study Incentives * Wellhub or TotalPass * Access to Itaú Leisure Clubs (Guarapiranga / Itanhaém and São Sebastião) \+ Additional benefits you may learn about during the process * Learn more about our culture: https://www.itau.com.br/relacoes\-com\-investidores/noticias/cultura\-itubers\-e\-nosso\-novo\-conjunto\-de\-valores/ * We encourage applications from people with disabilities for all positions; therefore, feel free to apply to roles marked as exclusive or non-exclusive for people with disabilities. We are committed to inclusion and value diversity. **\#JoinItaú \#BeAnItuber
João Silva
Indeed · HR
João Silva
Indeed · HR
