RELATIONSHIP ASSISTANT

Description

Job Summary: The Relationship Assistant serves and supports customers, focuses on satisfaction and retention, proactively resolves issues, and seeks improvements. Key Highlights: 1. Focus on customer satisfaction and retention 2. Proactive problem resolution 3. Opportunities for continuous improvement The Relationship Assistant is responsible for assisting in customer service and support, aiming to ensure customer satisfaction and retention. This role involves proactive issue resolution and identification of opportunities to improve relationship management processes. The professional must possess communication skills, empathy, and organizational ability, as well as knowledge of the products and services offered by Zelo Condomínios. * Provide customer service in person, via telephone, email, or WhatsApp, seeking to understand customer needs and offer appropriate solutions. * Issue notices, notifications, warnings, and fines. * Manage condominium bylaws and regulations. * Issue condominium certificates. * Dispatch documents (mail and courier). * Manage requests for notarial services. * Serve the condominium administrator (syndic), board of directors, and residents. * Attend general meetings and assist the analyst assigned to each condominium portfolio. * Update the syndic's authorization with banks. * Update the board of directors in the internal system. * Organize and dispatch the minutes book. * Organize the general meeting folder. * Process changes in responsibilities with the Federal Revenue Service and Municipal Government. * Perform archiving. * Schedule moves. * Register and track customer requests in the company's internal system, ensuring efficient and timely resolution of reported issues. * Send assembly convocations via registered mail. * Participate in training and development programs provided by the company to continuously enhance skills and knowledge. * Collaborate in preparing reports and performance analyses for the relationship department, contributing to continuous process improvement. * Maintain close relationships with customers to identify opportunities for improvement. * Ensure service quality, guaranteeing excellence and customer satisfaction. * Stay updated on market trends and innovations, seeking to apply new customer relationship strategies. * Provide service and perform other related and inherent professional duties as directed and/or requested by the immediate manager