Junior IT Analyst

Description

Junior IT Analyst Full\-time Employee Status: Regular Role Type: Hybrid Department: Information Technology \& Systems Schedule: Full Time **Company Description** ----------------------- Serasa Experian is Brazil's first and largest Datatech company. As a leader in risk and opportunity intelligence solutions—focused on credit journeys, authentication, and fraud prevention—it leverages cutting-edge technology, innovation, and top-tier talent to transform risk uncertainty into optimal decisions, helping individuals achieve their dreams and enabling businesses of all sizes and sectors to thrive. We have 22\.000 people operating across 32 countries, and every day we invest in new technologies, talented professionals, and innovation to help all our customers maximize every opportunity. Headquartered in Dublin, Ireland, Experian is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100\. **Job Description** ------------------- Serve as the technical focal point between clients, the Product team, and internal departments—ensuring excellence in service delivery through in-depth technical analysis, deep product expertise, and active participation in continuous process and solution improvement—including code-level, data-level, and integration-level diagnostics. **Qualifications** ------------------ **What we’re looking for in you:** * Currently pursuing or having completed a degree in Systems Analysis and Development, Computer Science, or related fields; * Solid knowledge of: SQL / MySQL, REST API architecture, and code reading and comprehension; * Experience with management and documentation tools: Jira and Confluence; * Strong process orientation, organizational skills, and commitment to continuous improvement; * Excellent analytical ability and logical reasoning; * Clear, concise, and problem-solving-oriented communication. **Responsibilities:** * Provide specialized technical support to internal and external clients—analyzing incidents, system errors, and product-related questions—with hands-on involvement in logs, databases, and integration flows; * Conduct technical failure analysis, including: database queries (SQL), payload validation, log analysis, and assessment of API and service behavior; * Support the Product team with technical inputs, impact analyses, customer feedback, and identification of improvement opportunities or fixes; * Perform technical triage of bugs versus enhancements, collaborating with development squads; * Log, track, and manage technical requests using management tools (e.g., Jira), ensuring technical clarity and full traceability; * Document processes, workflows, business rules, integrations, and technical solutions in Confluence; * Actively contribute to standardizing and evolving technical support and service processes; * Collaborate effectively, serving as the technical liaison across departments. **Nice-to-have:** * Knowledge or experience with Elastic / Elasticsearch (queries, filters, data and event analysis); * Familiarity with: PHP, JavaScript, Vue.js, Golang; * Experience working in product, technology, or agile environments; * Prior experience in technical support, specialized customer service, or technical operations; * Experience analyzing production incidents. **Behavioral profile:** * Analytical, technical, and data-driven mindset; * Proactive in identifying problems, bugs, and improvement opportunities; * Ability to navigate seamlessly between technical, product, and process perspectives; * Organized, prioritization-aware, and detail-oriented; * Committed to quality, operational efficiency, and customer experience. **Additional Information** -------------------------- Serasa Experian is much more than you imagine. With a purpose to build a better future by expanding opportunities for people and businesses, in Brazil we are over 4,000 people working across diverse teams and specialties. Here, every skill and form of diversity complements one another—and you can work on what you love most. We are committed to building an inclusive culture and an environment where people can balance their careers with personal commitments and interests—prioritizing well-being. We are deeply dedicated to being one of the best and most innovative companies to work for in the country—enabling incredible experiences and careers for our people. Our strong “people-first” approach is externally recognized through multiple market certifications: we’ve been honored by Great Place To Work™ in 24 countries and earned the international Top Employers certification, while also being named one of the best companies for young professionals—and holding a 4.6 rating on Glassdoor. Each recognition confirms we’re on the right path—creating an ever-better workplace for our talents. **Job Location** ---------------- I'm interested Privacy Notice Cookies Settings