Data Center Operator

Description

Job Summary: A professional to monitor and maintain Data Center operations, supervise the environment, ensure proper functioning of equipment, and provide technical support. Key Highlights: 1. Data Center and IT equipment monitoring and supervision 2. Technical support and incident management in the IT environment 3. IT governance and infrastructure management **Data Center Operator \- 12x36 (2 positions)** Location: Campinas/SP Shift: 12x36 \- Day or Night Employment Type: PJ (up to 60 days, followed by internalization to CLT). **Responsibilities and Duties:** * Monitor the Data Center, supervise the environment, and ensure all servers, storage systems, switches, and other equipment operate within normal parameters. * Oversee preventive and corrective maintenance of servers, storage systems, switches, and other IT assets. * Record incidents, document and report failures or occurrences in the environment, following established procedures and workflows for handling and resolution. * Provide basic technical support to internal users or customers, focusing on resolving simple connectivity, access, and system functionality issues. * Manage physical access control to the data center, ensuring only duly authorized personnel enter the facility. * Monitor, respond to, and manage the ticket queue; prioritize and route requests based on criticality, urgency, and impact on the environment. * Provide continuous monitoring and support for the data center environment, ensuring stable and uninterrupted operations. * Perform daily operational routines, conduct system integrity checks, generate status reports, and support scheduled maintenance. **Required Qualifications:** * Bachelor's degree completed in Computer Science, Software Engineering, Data Processing, Information Systems, or Network Administration; * Experience with structured copper cabling (CAT 5e, CAT6, CAT6A); * Experience with optical cabling (OM3, OM4) and asset management; * Experience with facilities operations and performance indicator management; * Knowledge of cooling systems and electrical infrastructure; * Experience with capacity planning and occupancy planning; * Knowledge of IT governance and standards TIA 942, ISO 20000, and ISO 27001; * Proficiency in MS Office suite; * Availability to work rotating shifts; * Experience with backup media storage and management, including offsite processes. **Desirable Qualifications:** * Experience with Data Center Infrastructure Management (DCIM) tools and incident management tools; * Proficiency in MS Office and ITIL V3 framework for IT services, with hands-on experience in incident management processes. Minimum Education Level: Bachelor's Degree