NOC/SOC Analyst

Description

Job Summary: We are seeking a proactive NOC/SOC Analyst for monitoring, analysis, and support of services and infrastructure to ensure business continuity. Key Highlights: 1. Server, network, and system monitoring and analysis 2. Technical support and first-level infrastructure assistance 3. Young, productive, innovative, and relaxed working environment **ABOUT THE COMPANY** RCX has been operating in the market since 2013 and is recognized for effectively meeting its clients’ needs through innovative and customized solutions in corporate communications, computer networks, contact centers, operations, and intelligence. Our primary objective is to deliver communication solutions that generate results. At our company, we believe that software combined with communication transforms how people interact with processes. Our mission is to design, implement, and maintain innovative solutions that drive significant outcomes. We value commitment to building a better society by promoting individual initiatives and fostering a young, productive, innovative, and relaxed working environment. We are looking for a NOC/SOC Analyst to join our Operations team. This professional will be responsible for monitoring, analyzing, and supporting services and infrastructure to ensure business continuity. The position targets a proactive individual eager to learn and develop skills in networking, security, and technical support. **WORK AREAS** Responsible for monitoring the performance of servers, network devices, links, and systems; Register network devices, servers, and services in the monitoring system; Log failure incidents and track incident resolution; Open service tickets with third parties (link providers, third-party systems); Perform basic connectivity tests and, if necessary, escalate to the on-call technician; Meet SLAs for response, escalation, and unavailability notifications; Complete shift handover documentation at the end of the shift; Assist in updating the client’s infrastructure documentation; Perform basic configuration tasks for network devices according to company documentation; Provide first-level infrastructure support **REQUIREMENTS** Knowledge of networking, TCP/IP, and remote access; Previous experience in customer service, technical support, and system monitoring roles. Strong verbal and written communication skills; Experience as a Monitoring Analyst or in similar roles. ? Work model: **Hybrid** in Porto Alegre/RS * **12x36 – Day Shift**