Mid-Level Public Cloud Support Analyst

Description

Job Summary: The Public Cloud Support Analyst will provide specialized technical support for public cloud environments, optimizing services and collaborating with IT and engineering teams. Key Highlights: 1. Specialized technical support for public cloud environments 2. Monitoring and optimization of Public Cloud services 3. Collaboration with IT and engineering teams The Public Cloud Support Analyst will be responsible for delivering specialized technical support for public cloud environments, ensuring that Claranet’s cloud computing platforms operate efficiently and securely. This professional will resolve technical issues, support end users, and optimize Public Cloud services. **Responsibilities and Duties** * Provide technical support for issues related to Public Cloud environments, ensuring disruptions are minimized and resolved promptly. * Monitor Public Cloud services performance in real time, identifying and resolving availability and performance issues. * Collaborate with IT and engineering teams to implement improvements to Public Cloud services. * Participate in defining and implementing support policies and procedures for Public Cloud environments, ensuring alignment with industry best practices and regulatory requirements. * Provide guidance and technical support to internal teams on effective use of Public Cloud services. * Develop and maintain technical documentation related to Public Cloud environments, ensuring information remains up-to-date and accessible. * Conduct performance and security testing to evaluate the resilience of public cloud services. * Stay current with the latest trends and technologies in Public Cloud, applying this knowledge to enhance Claranet’s operations. * Participate in incident response related to Public Cloud services, collaborating with security and IT teams to mitigate impact and restore normal operations. * Ensure all Public Cloud support activities comply with Claranet’s internal policies and regulatory requirements. **Requirements and Qualifications** * Education: Bachelor’s degree in Information Technology, Computer Engineering, or related fields. * Certifications: Preferred certifications in Cloud Computing (e.g., AWS Certified Solutions Architect \- Associate, Microsoft Certified: Azure Administrator Associate). * Training: Experience with advanced cloud technical support courses, cloud administration, and public cloud security. * Language proficiency: Intermediate English. * Specific skills: Administration of Public Cloud environments, advanced technical support, optimization of public cloud services. **Additional Information** **Benefits and Perks:** ------------------------------ * Breakfast with bread and fruits * Hybrid work model * Salary advance * Medical assistance * Dental assistance * Life insurance * Childcare allowance * Food allowance * Meal voucher * Profit-sharing program (PLR) * Transportation voucher * Payroll-deductible loan * Partnerships with English schools, universities, pet care assistance, and other benefits At **Claranet**, innovation is in our DNA. We are a multinational company present in 11 countries, with over 4,000 specialists and more than 10,000 clients worldwide. Focused on **Cloud**, **Cybersecurity**, **Data \& AI**, **Modern Workplace**, and **Application Modernization**, we support enterprises throughout their digital transformation journey with cutting-edge technology, high performance, and 24x7 security. In Brazil, we are expanding and seeking talents eager to grow with us. If you enjoy challenges, continuous learning, and want to shape the future of technology, this is where you belong. **Explore our open positions and evolve with Claranet.**