LWSA is a union of multiple companies offering diverse yet complementary solutions, all united by a single objective: helping businesses launch and thrive through technology. LWSA, formerly known as Locaweb, adopted its current name. Today, it comprises numerous brands within an ecosystem delivering services tailored to businesses of all sizes. These include e-commerce platform services, ERP, marketplace integration, point-of-sale (POS) systems, recurring billing, lead generation, credit & logistics, among others. Learn more about the area for this opportunity The Support team is responsible for delivering customer service with a strong focus on issue resolution and excellence in relationship management. Among daily tasks, key responsibilities include providing technical support to internet hosting service customers via phone or chat. **Responsibilities and duties** **Your typical day will involve:** * ****Providing technical support to internet hosting service customers via phone or chat; * Clarifying doubts, diagnosing issues, and responding to requests to resolve incidents; * Focusing and directing efforts toward achieving goals and delivering results; * Acting with empathy, always prioritizing the customer experience. **Requirements and qualifications** **To excel in this role, you’ll need:** * Analytical ability and critical thinking; * Strong verbal and written communication skills; * Good interpersonal skills; * Completed high school education; * Prior experience in Technical Support/Customer Service within the Information Technology field. **Bonus points if you also have:** * ****Basic knowledge of Hosting Services; * Currently pursuing or having completed a technical or undergraduate degree in technology or related fields; * Basic knowledge of Email Clients; * Basic knowledge of Networking Protocols; * Basic proficiency in Microsoft Office suite; * Additional information: **Additional information** **What benefits does Locaweb offer?** Medical Assistance; Dental Assistance; Transportation Allowance or Free Parking; Free shuttle vans from João Dias Terminal to Locaweb; Meal/ Food Allowance; Childcare Assistance; Life Insurance; Gympass; Vacation & Co; Unlimited coffee machines; On-site massage and occupational gymnastics; Relaxation room equipped with TV, billiards table, card games, table tennis, video games, and bean bags; Day off; Annual Profit Sharing Program (PPR); Quality of Life and Well-being Program; Partnerships with educational and leisure institutions; **Our location:** Rua Itapaiúna, 2434 \- Parque do Morumbi, São Paulo \- SP \| 05707\-001 **Important note:** This and all open positions at LWSA are open to all individuals, regardless of gender, ethnicity, sexual orientation, disability, and/or socioeconomic background. We emphasize that our positions are fully accessible to people with disabilities (PwDs). Did you know LWSA is a digital solutions ecosystem composed of multiple companies? Indeed — and all share one common mission: **transforming businesses so they can grow and thrive through technology**. Our team is recognized for its **passion, creativity, perseverance, and collaboration**. Just like the professionals building their careers here, each of our brands has its own unique identity, yet all share the same drive to evolve and consistently deliver excellence. **LWSA has a place that could be perfect for you!** Here, you can build your career in an environment of **autonomy, respect, and diversity**, within a company committed to developing its professionals to continue innovating and creating tomorrow’s solutions. So, are you ready to join this ecosystem and discover all the career possibilities we offer? If you feel you’re a great match for our profile and would like to share your resume, that’s your first step toward joining our team!
João Silva
Indeed · HR
João Silva
Indeed · HR
