Level 2 Support Analyst

Description

Job Summary: We are seeking a Support Analyst to provide user support and ensure the proper functioning of IT resources, with a focus on quality, agility, and excellence. Key Highlights: 1. Providing high-quality and confidential support to VIP users 2. Supporting cloud environments (Azure) and Windows operating systems 3. Maintaining hardware and software, configuring networks and printers **Level 2 Support Analyst, Parada de Taipas region, SP, CLT, salary $:** 2\.306,00 \+Food Allowance: R$ 260,00, Health and Dental Insurance, Transportation Allowance, Life Insurance, Partnerships with educational institutions — Join the Plena Saúde team! We seek a Support Analyst to provide user support and ensure the proper functioning of IT resources, focusing on quality, agility, and excellence in support—including assistance to high-level (VIP) users. N1 N2 Responsibilities: Perform computer maintenance, including hardware and software; Configure and support networks and printers; Provide VIP user support, ensuring high quality and confidentiality; Deliver remote support, including for home-office users; Manage and support cloud environments (Azure); Diagnose and resolve issues related to Windows operating systems; Support corporate tools, including the Office suite; ✅ Requirements Experience in hardware and software maintenance; Knowledge of network and peripheral (printer) configuration; Experience with remote support; Knowledge of Windows environment and Office suite; Experience with cloud environments, especially Azure; Strong communication skills and user support capability; Desired Profile Proactivity and sense of urgency; Organization and attention to detail; Ability to interact effectively with users at all levels; Professional demeanor and discretion in user interactions; **Minimum Educational Requirement:** Bachelor's Degree