Job Summary: Vellon is seeking a Support Analyst to handle and resolve network technical issues, provide initial support, and assist with maintenance. Key Highlights: 1. Network support call handling and registration 2. Resolution of low-complexity network technical issues 3. Initial customer support regarding network configuration and maintenance Vellon is looking for a Support Analyst. **Main Responsibilities:** * Handle and register support calls related to network issues. * Resolve low-complexity technical issues related to routers, switches, and access points. * Provide initial customer support regarding network configuration. * Assist with configuration and maintenance of network hardware. * Perform network issue triage and escalate when necessary. * Provide support to internal customers on network and connectivity matters. * Basic knowledge of optical fiber and GPON networks. **Mandatory Requirements:** * Completed high school education or technical course in computer networking or related fields. * Basic knowledge of routers, switches, and Wi-Fi networks. * Basic understanding of Linux server configuration and administration. * Basic knowledge of optical fiber and GPON networks. * Strong communication and customer service skills. **Desirable and/or Required Qualities:** * Commitment * Proactivity * Attention to detail * Organization * Good interpersonal skills **Benefits:** * Transportation allowance * Meal/food allowance * Career development plan * Health insurance * Online learning platform * Free internet. **Working Hours:** * 44-hour weekly schedule