JUNIOR SUPPORT ANALYST

Description

Job Summary: A Junior Support Analyst who enjoys solving problems, interacting with people, and ensuring smooth IT operations for business areas. Key Highlights: 1. Work in the IT team of a growing company 2. Ensure continuous support to business areas 3. Improve processes and guide users Do you enjoy solving problems, communicating with people, and seeing everything run smoothly? Then this Junior Support Analyst position could be your next step. You will join the IT team of a growing company, ensuring that business areas receive all necessary support to work without interruptions. Here, support is not just about "opening tickets"—it's about understanding context, guiding users, and helping improve processes. * Respond to support requests (on-site and remote) from internal users. * Register, classify, and track tickets in the Service Desk tool. * Install, configure, and maintain computers, printers, and peripherals. * Provide support for corporate systems, email, and Office/Google Workspace suites. * Perform network configurations (access, printers, Wi-Fi). * Escalate incidents to higher levels when required. * Contribute to documentation of procedures and FAQs for users. Requirements: **Mandatory Requirements:** * Prior experience in technical support, help desk, or service desk (internship or CLT). * Knowledge of Windows (installation, configuration, and troubleshooting). * Basic networking knowledge (TCP/IP, Wi-Fi, folder and printer sharing). * Strong user-facing skills and good oral and written communication. * Availability for 100% on-site work under CLT employment. **Nice-to-Have:** * Experience with ticketing tools (e.g., GLPI, OTRS, Zendesk, Jira). * Knowledge of Microsoft 365 or Google Workspace. * Familiarity with ITIL or experience in an environment applying best support practices. * Technical courses or IT certifications (e.g., CompTIA, Microsoft, Cisco).