Junior Service Desk Analyst (Temporary Position)

Description

Job Summary: Arklok is seeking a proactive Junior Service Desk Analyst with a strong desire to learn, to provide first-level support to users and basic assistance for hardware, software, and systems. Key Highlights: 1. Opportunity to gain experience in a dynamic environment 2. Development of technology and customer service skills 3. Focus on problem-solving and interpersonal relationships If you are passionate about growth and innovation, Arklok welcomes you with open arms! Arklok is a leading Full IT Outsourcing provider in Brazil. ARKLOK respects and actively promotes diversity, recognizing that every individual is unique and forms the core of our strength. We are committed to hiring, inclusion, and unconditional respect for all individuals — especially women, Black people, LGBTQIAPN\+, refugees, immigrants, and persons with disabilities. If you have a strong desire to learn, constantly seek new challenges, and enjoy interacting with people, we have an opportunity for you: **Junior Service Desk Analyst (Temporary Position)** This is an excellent chance to gain experience and develop your skills in a dynamic environment! Interested so far? Then apply now and don’t waste time! **Responsibilities and Duties** **Responsibilities:** * Provide first-level user support via channels such as phone, e\-mail, chat, and ticketing tools; * Log, classify, and track incidents and requests, ensuring correct prioritization and handling; * Provide basic support for hardware, software, and corporate systems; * Perform initial troubleshooting, aiming for resolution during the first contact whenever possible; * Escalate tickets to higher support levels when necessary, ensuring proper routing; * Monitor deadlines and ensure timely responses to users within established SLAs; * Assist in documenting solutions and updating the knowledge base; * Perform basic equipment and access configurations. **Requirements and Qualifications** **What We’re Looking For:** * Currently pursuing or having completed a bachelor’s degree; * Basic knowledge of Microsoft Office Suite; * Strong verbal and written communication skills; * Proactive, organized profile with a sense of priority; * Aptitude for problem-solving and analytical thinking; * Strong interpersonal and teamwork capabilities; * Interest in learning and growing within the technology field. **You’ll Stand Out If You Have:** * Knowledge or experience in user support (Service Desk); * Familiarity with ticketing tools such as Zendesk; * Basic understanding of technical support (hardware, software, and systems). **Additional Information** * **Work Location:** Alphaville \- SP * **Working Hours:** 08:00–18:00 (Monday to Thursday) and 08:00–17:00 (Friday) * **Employment Type:** CLT / On-site **What We Offer:** * Meal allowance; * Transportation allowance; * Health insurance; * Life insurance. **We are Arklok — Real Outsourcing.** **One of Brazil’s largest Full IT Outsourcing companies.** **Laptops \| Desktops \| Monitors \| Mobile Devices** With over **15 years of experience**, we deliver comprehensive technology solutions and IT equipment leasing services. Our mission is to facilitate access to technology and innovation through flexible and sustainable solutions, enhancing productivity, efficiency, and growth for our clients. More than just leasing equipment, we build strategic partnerships that drive tangible results. Driven by our vision to become the benchmark in Technology-as-a-Service solutions, we aim to transform how companies use technology — delivering differentiated experiences and building trusted relationships. Our values guide us: responsibility, respect, customer focus, and agility — principles that strengthen our culture, uphold the quality of every delivery, and reflect our commitment to excellence. We operate from our headquarters in São Paulo, maintain a 4\.000 m² distribution center, own a dedicated logistics fleet to ensure agile and secure delivery, and run an internal lab focused on equipment maintenance, repairs, customization, and sanitization — guaranteeing quality and efficiency at every stage. Arklok is much more than a service provider. We are a strategic partner and a Trusted Partner Advisor, committed to supporting public and private enterprises across Brazil in achieving innovation, cost reduction, and sustainable performance. **www.arklok.com.br** **\#Arklok \#Brazil \#B2B \#Technology \#Innovation \#Outsourcing**