Junior Process Support Analyst - PcD

Description

Job Summary: Manage and monitor complaints, generate reports, address root causes, and participate in working groups for continuous improvement. Key Highlights: 1. Opportunity to work cross-functionally, impacting multiple areas. 2. Dynamic environment with an innovative spirit and entrepreneurial mindset. **About Bradesco** Bradesco is one of Brazil’s largest financial groups, with a history marked by pioneering initiatives and innovation. Through our broad and diversified portfolio of financial products, banking services, and insurance solutions, we contribute to individuals’ aspirations and the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to everyone, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Duties** What is our Bradesco Retail Team? Our team, formed within the Retail and Prime Segments, operates within the Segments team on projects supporting Bradesco’s organizational transformation in customer service, proposing and implementing tools that drive change in the financial market. We are seeking an innovative and entrepreneurial professional to work in a dynamic environment. The mission is not limited to a single product or project. You will have the opportunity to work cross-functionally, impacting multiple areas across the Organization. Work Model: On-site Unit: OSASCO \- SP **What will your day-to-day look like?** As a JUNIOR PROCESS SUPPORT ANALYST, you will work in management, and your main activities will be: * Manage and monitor complaints (Internal and External Channels), generate reports, training materials, service scripts, insights, and address root causes of issues. * Participate in Retail Segment and interdepartmental working groups focused on continuous improvement of customer service. **Requirements and Qualifications** What do you need to have or know? * Proficiency in Microsoft Office Suite. It will be a plus if you have: * ANBIMA CPA, CPro\-R **What we offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * PLR or Bonus: Based on position eligibility\* * Health Insurance * Dental Insurance * Life Insurance * Meal Allowance * Food Voucher * 13th Food Basket * Total Pass * Transportation Voucher (optional enrollment) * Discounts on products and services offered by partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco) * Viva Bem Bradesco: Health, well-being, and quality-of-life program * Unibrad: Bradesco Corporate University * Fee Waivers: Special conditions on various products and services * Childcare or Nanny Assistance * Extended Paternity Leave of 20 days * Maternity Leave of 180 days, including supportive assistance from pregnancy through postpartum