Junior Customer Support Analyst (Temporary) | Enrollment

Description

**Built by people who transform education** **All Arco positions are open to People with Disabilities.** On the **Customer Support** team, you will join a group focused on delighting and providing strategic support to our partner schools. Day-to-day, you will leverage your influential communication skills and proactivity to master customer service via Zendesk, ensuring autonomy, agility, and a relationship of complete trust with our stakeholders. **Your day-to-day responsibilities will include:** * Providing chat support to isaac partner schools; * Teaching partner schools how to correctly use the isaac platform; * Ensuring high-quality support within the agreed SLA; * Building relationships of delight and trust with schools; * Communicating clearly with external stakeholders, demonstrating influence and active listening skills. **To participate in our process, you must have:** * Strong communication and client relationship skills; * Dynamism to handle chat channels via Zendesk; * Good organizational and autonomous work abilities; * Ability to manage multiple tasks simultaneously; * Basic knowledge of Excel and the Office suite; * An organized, proactive, and hands-on profile. **Nice-to-have qualifications:** * Experience with Zendesk and B2B customer support. 3926 **What you’ll find at Arco, beyond incredible people:** \+ Meal and/or food allowance \+ Health and dental insurance \+ Transportation voucher \+ Extended maternity and paternity leave \+ Childcare allowance \+ Health care: partnership with Wellhub and Zenklub \+ Education incentives \+ Discount on airline tickets \+ Pet health insurance partnership \+ Access to Arco’s educational materials for employees’ children \+ Partnerships for MBA and postgraduate programs **\#MoreDiversity** We believe that in a diverse and inclusive environment, our **people will be happier, more engaged**, and have **greater opportunities to reach their full potential**. That’s why, at Arco, we respect and value equal rights, recognize individual uniqueness, and believe that **everyone** can contribute to our purpose. **\#JoinArco**