\- Provide customer support, aiming to calm the situation and instill confidence in resolving issues by performing daily operational and technical procedures. \- Update ERP versions for customers whenever necessary, aiming for continuous service improvement. \- Responsible for reporting issues to the internal development team, jointly assessing the severity of each issue to either resolve it or submit requests for possible corrections of inconsistencies in the customer's environment to the internal development team. \- Configure hardware for customers via TeamViewer whenever necessary. * REQUIREMENTS: Completed high school; Computer literacy; Incomplete or completed undergraduate degree in IT (preferred); Technical course in IT (preferred). * SKILLS: Strong verbal communication; Customer service experience is a plus; Experience in a technology company, preferably in technical support, is a plus. Job type: Full-time, Permanent CLT Salary: R$1\.700,00 \- R$2\.500,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Life insurance * Meal voucher Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
