Junior Commercial Assistant – Remote Internship (Undergraduate)

Description

We are seeking dynamic and communicative undergraduate students eager to learn and grow in the tourism, hospitality, and customer service industries. This opportunity is strictly aligned with the Internship Law (Law No. 11.788/2008), emphasizing hands-on learning, skill development, and continuous supervision to support the intern’s professional growth. To ensure full coverage and operational efficiency of the Reservation Center, this structure excellently accommodates all shifts—including weekends. Position: Customer Service Intern and Reservation Center Agent Work Location: 100% Remote (Home Office – Nationwide Coverage) Employment Regime: Technical Internship Agreement (TCE) – Law No. 11.788/08 Working Hours: 30 hours per week (6 hours per day) Why Start Your Career at Luga? At Luga, we believe in the potential of emerging talent. Unlike traditional internships focused solely on administrative routines, here you’ll be embedded at the heart of our Reservation Center—directly impacting customer experience and company revenue. It’s the ideal environment for those seeking accelerated learning in a rapidly expanding market (short-term rentals) and direct access to senior leadership. Premium Internship Stipend & Benefits Package Stipend: R$1,100.00 fixed monthly. Transportation Allowance: Exempt by law due to the fully remote nature of the role. Paid Leave: Entitlement to 30 days of paid leave after every 12 months of internship, preferably taken during school vacation periods. Wellhub (formerly Gympass): Access to over 25,000 gyms and diverse sports activities (basic plan). Health Benefits Partnership (After 3 months): Exclusive discounts through partner platforms: Dasa: Exclusive discounts on exams, consultations, surgeries, and vaccines. Avus: Accredited pharmacy and consultation network with discounts. Responsibilities and Duties (6 hours daily) Reservation and Sales Center (65% of time) **Respond to, welcome, and clarify potential customers’ questions about properties and services via all communication channels. Process, confirm, and enter reservations into internal management systems. Actively participate in commercial processes, focusing on conversion and implementing upsell and cross-sell strategies. Perform daily check-in and check-out tracking and monitor guest flow. Screen guest registrations and send required authorizations to condominiums.** Post-Sales, Remarketing, and Support (35% of time) **Provide post-sales support to ensure seamless end-to-end guest experience. Execute remarketing and lead reactivation (repick) campaigns to drive new reservations. Conduct post-reservation satisfaction follow-ups. Open and track support tickets on partner platforms (Airbnb, Booking). Prepare simplified reservation performance reports and commercial KPI dashboards.** Desired Profile (Requirements and Qualifications) Mandatory Requirements: Education: Currently enrolled in an undergraduate or technical program in Hospitality, Tourism, Business Administration, Marketing, Commercial Management, or related fields. Tools: Basic to intermediate proficiency in Microsoft Office / Google Sheets (Excel). Communication: Excellent verbal and written expression (impeccable spelling). Commercial Mindset: Proactive, dynamic, organized profile with goal orientation and ability to effectively handle customer objections. Competitive Advantages: **Prior experience with Airbnb and Booking.com platforms. English and/or Spanish fluency or intermediate proficiency. Previous experience in customer service, sales, or front desk roles.** Shift Structure (Vacancy Distribution) **To legally cover business hours and weekends, interns will work pre-defined 6-hour daily shifts, rotating as follows: SHIFT A (Morning/Afternoon): Monday–Friday (08:00–14:00) | Alternating Saturdays and Sundays (09:00–15:00, with corresponding compensatory day off during the week).** SHIFT B (Afternoon/Evening): Monday–Friday (14:00–20:00) | Alternating Saturdays and Sundays (14:00–20:00, with corresponding compensatory day off during the week) Technical Infrastructure Requirements (Home Office) • • • • • Hardware: Laptop or desktop computer with Intel Core i5 (or equivalent) processor and minimum 8GB RAM. Internet: Stable broadband connection with minimum speed of 200 Mbps. Video: Active webcam required during alignment meetings and peak hours. Audio: Headset with microphone (may be acquired during onboarding). Environment: Quiet, dedicated workspace free from frequent interruptions for remote tasks. Compensation: R$1,000.00 – R$1,100.00 per month Benefits: * Commercial partnerships and discounts * Remote work * Meal allowance Work Location: Remote