IT Technician (Exclusively for PCD)

Description

Behind everything we deliver at ICI, there is a team of indispensable professionals. We are looking for professionals who want to join this team! **Responsibilities and Duties** * Provide software support and installation; * Perform operating system installation, configuration, and support; * Provide technical support to users; * Install and configure printers; * Install and configure network assets; * Organize connectivity racks; * Activate and relocate network points; * Create technical documentation and IT procedures. **Requirements and Qualifications** * **Education:** * Technical High School degree in related field or currently pursuing a higher education degree. * **Availability:** * Willingness to travel and work in different locations as required. **Knowledge in:** * Hardware technical support and assistance; * Windows and Linux operating systems, and Microsoft Office Suite; * Printers (installation and configuration) and basic technical assistance concepts; * Computer networks; * Installation and configuration of network assets (switches, routers, MikroTik devices, etc.); * Infrastructure and connectivity; * Experience in IT technical support services; * Basic knowledge of virtual machine (VM) installation and configuration; * Familiarity with IT service management best practices — ITIL. **Behavioral Competencies:** * Strong interpersonal skills; * Focus and organization; * Proactivity and initiative. **Additional Information** **Work Schedule** * Monday to Friday, 8 hours daily from 08:00 to 12:00 and from 14:00 to 18:00 **Work Modality:** * On-site. **Benefits:** * Meal allowance and/or food voucher; * Transportation voucher for on-site and hybrid employees; * Medical Assistance: We offer a special Sul América health plan (private room) with no co-payment! Enjoy the peace of mind of an exclusive plan with no additional co-payment costs! * Dental assistance with no co-payment; * Extended maternity and paternity leave; * Life insurance; * Family insurance; * “Leve a Vida Leve” Program: diverse and ongoing mental health initiatives; * “Acolher” Program: psychological support provided within the company; * Professional development: courses and certifications facilitated by the organization; * Internal selection processes: exclusive job openings for employees; * Training sessions and events for knowledge refreshment and exchange; * Partnerships with educational institutions and language schools; * Partnerships with restaurants in Curitiba/PR; * Total Pass: access to gyms and studios nationwide; * Birthday day off; * ‍ Changing rooms and showers: for employees commuting by bicycle or exercising during breaks — available at our headquarters in Curitiba/PR for on-site and hybrid employees; * Option to purchase goods through our affiliated network using the “Cartão Qualidade” (https://cartaoqualidade.ici.curitiba.org.br) — please verify availability in your region. We are the **ICI – Institute of Intelligent Cities**, an organization with over 25 years of experience dedicated to transforming public administration through Information and Communication Technology (ICT). Headquartered in Curitiba (PR), we provide innovative solutions including portals, applications, information systems, citizen service platforms, and ICT infrastructure. We support municipalities throughout their transformation journeys toward becoming intelligent cities. We are honored to serve clients such as the Municipal Government of Curitiba — elected the world’s smartest city in 2023 by the World Smart City Awards — as well as Nova Lima (MG), Florianópolis (SC), Osasco (SP), Londrina (PR), Ponta Grossa (PR), Maringá (PR), Anápolis (GO), and Uberlândia (MG). We are driven by the purpose of improving people’s lives and transforming cities through impactful Information and Communication Technology. Join us in building a better, more connected future!