IT Internship - Help Desk

Description

Job Summary: IT internship focused on user support, technical assistance for microcomputers and software, and documentation development. Key Highlights: 1. IT user support and technical assistance 2. Hardware and software maintenance 3. Development of IT process documentation * In-person/telephone/chat/email support, managing the ticket queue, including: supporting users of microcomputers, company applications, and peripherals; software installation, formatting, and configuration; hardware maintenance. Assisting and guiding users/customers with their questions. Developing IT process documentation. * Experience with help desk support * Proficiency in Microsoft Office. Excellent written and verbal communication skills. * Information Technology. Position Type: Internship Contract Duration: 12 months Compensation: R$1.000,00 - R$1.100,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site