Operations Center Technician

Description

We are looking for a person to serve as the first level of corporate technical support in the Operations Center team! We will rely on this person to: * Proactively monitor the availability of corporate circuits; * Identify and resolve incidents before customers become aware; * Perform initial failure analysis (interfaces, power levels, alarms, and logs); * Escalate to responsible teams based on technical diagnosis; * Keep customers informed about incidents and service progress; * Register and update customer/circuit information in monitoring platforms. **Requirements:** * Completed or ongoing technical or undergraduate degree in Computer Networks, Information Technology, or related fields. * Prior experience in Level 1 or Level 2 technical support, preferably in corporate environments or ISPs, including network failure diagnosis, customer technical support, and opening/registration of technical tickets. * Basic knowledge of TCP/IP networks and VLANs; * Knowledge of connectivity troubleshooting; * Familiarity with networking equipment (switches, routers, GPON, or similar); * Experience with remote equipment access (SSH, Telnet, or similar); * Knowledge of log and network interface analysis; * Experience with ticketing systems for opening and tracking incidents; * Strong communication skills for providing technical support to corporate customers. **Additional strong differentiators include:** * Prior experience supporting corporate or mission-critical clients; * Experience working at internet service providers; * Ability to clearly document technical analyses; * Knowledge of log and network interface analysis; * Analytical, organized, and problem-solving mindset; * Ability to communicate technically with customers; * Teamwork orientation. Work location: Rua Treze de Maio, 1062 \- São Francisco \- Curitiba/PR Available positions, with shift-based coverage across three shifts. * 07:00\-11:00 / 12:00\-16:00 * 15:00\-19:00 / 20:00\-23:45 * 23:00\-03:00 / 04:00\-07:18 ***Check out our Culture Manifesto!*** Passion for the **CUSTOMER \-** Without customers, there is no Ligga. We strive to deliver an outstanding experience to all customers (internal and external). Focus on **RESULTS \-** We are driven by our deliverables. Many, fast, and excellent — even small ones — we pursue results every day! Belief in **TRANSPARENCY \-** We open boxes, data, and ideas. Withholding information is unacceptable. Encouragement of **PROACTIVITY \-** Challenges are opportunities for those who want to shine. If there is a problem, take ownership and solve it. Building **CONNECTION \-** No individual exists without the whole. No department exists without the company. We foster close, authentic relationships with our colleagues. Pursuit of **TRANSFORMATION \-** More than innovation, we aim to make a lasting impact on the lives of our customers, suppliers, and employees. We understand that repeating the same formulas will not drive transformation. Do you identify with this? Join our team! Learn more about us: https://www.youtube.com/watch?v\=VWwhkU5S5oU At LIGGA, we care about you and your well-being. Discover our benefits: * Unimed Health Plan. * DentalUni Dental Plan. * Meal and food allowance via hybrid card. * + Life Insurance. * Transportation Allowance. * TotalPass for physical activities. * Employee Discount: 50% Off on any internet plan subscription. * Partnership with Vittude for online therapy. * Citizen Company Program: Extended maternity and paternity leave. Additionally, our daily culture promotes: * Birthday Day Off. * Casual dress code and relaxed environment. * Opportunity to work and grow in a company that is expanding daily and is one of the largest players in its field of operation in Paraná. * For parents with children up to 06 years old, you also get your child's birthday as a Day Off to strengthen family bonds!