IT Helpdesk Internship

Description

Job Summary: IT Helpdesk Internship focused on supporting the Information Technology department in first-level user support and internal support process organization. Key Highlights: 1. Relaxed, agile, and dynamic environment, fostering creativity and collaboration. 2. Focus on clear goals and excellence in everything we do. 3. Passion for education and contribution to a high-performing team. Apply **Job description****:** **ABOUT FLUENCYPASS** Our mission is to transform English language learning experiences in Brazil, making them accessible to everyone. We are pioneers in offering the complete fluency journey: starting with high-quality English courses and culminating in a transformative study abroad experience. Here, you’ll find a relaxed, agile, and dynamic environment where creativity and collaboration are encouraged. Our focus on clear goals drives continuous growth, while attention to detail ensures excellence in everything we do. We love what we do and are fully committed to every student’s success. If you’re passionate about education and wish to contribute to building a high-performing team, join us on this transformative journey! . **IT Helpdesk Internship** **JOB OBJECTIVE** Support the Information Technology department in providing first-level user assistance, ensuring proper operation of equipment, systems, and access rights, as well as contributing to the organization and efficiency of internal support processes. Currently enrolled in technology-related fields. **JOB RESPONSIBILITIES** * Computer maintenance — hardware and software; * Creating and deactivating employee access accounts (onboarding and offboarding); * Managing equipment inventory; * Assisting company employees with hardware and peripheral issues; * Diagnosing and resolving common computer peripheral problems; * Escalating complex issues to supervisors for support; * Assisting with network infrastructure issues **REQUIREMENTS AND QUALIFICATIONS (MANDATORY)** * Basic knowledge of hardware components; * Proficiency in Windows 10/11; * Notebook formatting experience; * Basic understanding of network components (routers, switches, etc.); * Proactivity; * Willingness to learn **REQUIREMENTS AND QUALIFICATIONS (PREFERRED)** * Familiarity with Windows Command Prompt commands — Windows troubleshooting; * Basic understanding of network infrastructure; * Organizational skills; * Strong communication skills; **INTERNSHIP STIPEND** R$1210,00 **BENEFITS** * Swile card ($18/day); * Transportation allowance: R$265.00/month; * TotalPass; * 40% discount on psychotherapy sessions; * Birthday leave; * 100% scholarship for English courses with Fluencypass, including private and conversation classes; * Up to 40% discount on study abroad programs with Fluencypass; * R$300 referral bonus; * Free snacks in the office; * Lounge area with relaxation space and massage chair; * Mini-market and dining area onsite **Location****Hiring model****Work model** São Bernardo do Campo, SP, BR Internship On\-site Apply