**Job Purpose:** Support the operation of systems, IT support, and infrastructure to resolve failures and meet user needs. **General Job Responsibilities:** * Support system operations and suggest improvements as identified. * Support implementation of system changes according to specifications, ensuring system integrity in accordance with development standards and meeting established deadlines. * Suggest solutions, error corrections, and implementations, as well as performance improvements, scalability, and portability for projects under supervision. * Provide software/hardware support and assistance to local and remote users. * Support departmental routines and processes. * Assist in preparing technical documentation, manuals, operational procedures, and other related materials. * Log service requests for all support activities performed. * Perform administrative entries/payments for IT-related expenses and internal IT processes. Employment Type: Full-time, Permanent CLT Contract Salary: BRL 2,100.00 – BRL 2,400.00 per month Benefits: * Medical insurance * Dental insurance * Company-provided mobile phone * Free parking * Commuter allowance