**IT Internship – Technical Support** The **Vellon** company is seeking an intern to work in the **Customer Service – Technical Support** department, providing support to internal and external customers with a focus on quality and agility. **Main responsibilities:** * Provide personalized customer service via chat and phone calls, recording all requests and information in the system; * Perform necessary technical procedures to address received requests; * Support internal and external customer service teams by providing information and executing requested procedures; * Ensure clarity, accuracy, and responsiveness in interactions, adhering to company standards. **Requirements:** * Currently enrolled in a Technical or Undergraduate program in Information Technology or related fields; * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Proactivity and willingness to learn. **Preferred qualifications:** * Prior experience in customer service or technical support; * Basic knowledge of ticketing systems.
João Silva
Indeed · HR
João Silva
Indeed · HR
