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Job Summary: Responsible for monitoring, identifying, and resolving technical failures to ensure the quality and continuity of internet services, including handling service requests and maintaining equipment. Key Highlights: 1. Monitor technical failures, identify root causes, and resolve them 2. Ensure service quality and continuity 3. Prevent failures and optimize technical processes Location: Limeira Employment Type: CLT (Brazilian permanent employment contract), 12x36 shift schedule Working Hours: 10:00 AM to 10:00 PM Navex Internet is a platform that strengthens digital connections by providing high-quality internet services. We are seeking a professional responsible for **monitoring, identifying, and resolving technical failures** that may affect services delivered to customers. To this end, we seek someone who is communicative, enjoys customer interaction, and excels at problem-solving. **Main Responsibilities:** * **Handling technical service requests** * **Equipment configuration and maintenance** * **Collaboration with other departments** * **Tracking and logging service requests** **Departmental Objectives:** * **Ensure service quality and continuity** provided to customers. * **Prevent failures and optimize technical processes** to guarantee customer satisfaction and smooth operational performance. Please send your resume with the subject line “Technical Support” to rh@br.nvxnetworks.com or (19) 93300-8829. “In compliance with the Brazilian General Data Protection Law (Law No. 13,709/2018), we inform you that the personal data provided during your application process will be used exclusively for purposes related to the evaluation and selection of candidates for the position advertised. By submitting your resume, you acknowledge and consent to the processing of your personal data as described in this message.” Job Type: Full-time CLT Compensation: R$1.617,31 – R$2.510,06 per month Benefits: * Medical assistance * Life insurance * Meal allowance * Transportation allowance
