Help Desk

Description

Job Summary: We are seeking a professional to provide customer support, delivering fast, clear, and empathetic assistance to resolve users' questions and platform-related issues. Key Highlights: 1. Customer service and support via computer, chat, and WhatsApp. 2. Assistance in resolving platform-related questions and issues. 3. An opportunity for those who enjoy helping people and possess strong communication skills. **Position: Customer Support / Help Desk** On-site \| Seller Manager We are looking for a candidate to join our **Customer Support** team, ensuring fast, clear, and empathetic service to our users. We seek someone with **strong communication skills, friendliness, patience, and a genuine passion for helping people**. Responsibilities * Provide customer service and support via **computer, chat, and WhatsApp** * Assist customers in resolving questions and platform-related issues * Log and track support tickets * Guide customers on using system features * Provide on-site support when necessary (e.g., events or office visits) Requirements * Experience in **help desk or customer service** * Strong verbal and written communication skills * Proficiency in **online customer service** * An **organized, patient, and proactive** mindset Preferred Qualifications * Experience supporting **software systems or digital platforms** * Experience with **CRM or customer service tools** Job Details **Salary:** R$ 1\.800 **Benefits:** * **Meal Voucher:** R$ 32 per day * **Transportation Voucher or Transport Allowance** * **Health Insurance Plan** * **TotalPass** **Work Model:** On-site **Working Hours:** Monday to Friday Employment Type: Full-time, CLT permanent contract Compensation: R$1\.800.00 per month Benefits: * Medical assistance * Profit-sharing program * Meal voucher * Transportation voucher Work Location: On-site