Customer Success Manager

Description

Job Summary: A professional to ensure understanding of functionalities, promote autonomy, and guarantee customer satisfaction and retention in Diadema. Key Highlights: 1. Conduct training on tools for existing customers 2. Evaluate customer satisfaction and experience 3. Take proactive measures to retain customers A software company is seeking a Customer Success Manager in Diadema. **Responsibilities:** Conduct training on tools for existing customers, ensuring understanding of functionalities. Assist in proper use of the solution, promoting customer autonomy on the platform. Collaborate with the support team in tracking tickets, ensuring timely responses to customers. Monitor critical tickets, ensuring alignment across internal departments and clear communication with customers. Evaluate customer satisfaction and experience, identifying opportunities for improvement. Identify churn risks and take proactive measures to retain customers. Previous roles such as Customer Relationship Manager, Customer Experience Coordinator, Customer Success Specialist, or Customer Service Manager may indicate alignment with some activities of this position. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Performance-based bonus * Meal allowance * Meal voucher * Transportation allowance * Gympass **Additional Information:** * Contract type: Hybrid \- Hybrid work model. * Candidates from São Bernardo do Campo, Santo André, São Caetano do Sul, or Taboão da Serra are also eligible for this position. * Duration: Full-time * Working hours: To be determined.