Field Support Technician

Description

Job Summary: End-to-end on-site technical support for users and business units, ensuring operational continuity of IT services in corporate and industrial environments, with emphasis on user experience and continuous improvement. Key Highlights: 1. On-site technical support in VIP/field environments 2. Maintenance and management of endpoints and OT devices 3. Modern Workplace implementation with a focus on user experience **Job Description:** DXC Technology helps global enterprises modernize their IT, optimize data architectures, and ensure security and scalability across public, private, and hybrid cloud environments for their mission-critical systems and operations. The world’s largest enterprises and public-sector organizations rely on DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at https://dxc.com/us/en. **About the Team:** We deliver Modern Workplace solutions, enabling modern, collaborative, secure, and productive environments for our clients—with a focus on user experience, standardization, governance, and continuous service evolution. **Core Responsibilities:** * End-to-end on-site technical support for users and business units in VIP lounges/field environments. * Ensuring ongoing operational continuity of IT services in corporate and industrial environments. * Maintenance and management of Windows endpoints, Android/iOS smartphones, and OT devices. * Incident creation, handling, and tracking with an emphasis on SLA compliance, quality, and security. * Support for collaboration, connectivity, and productivity tools. * 100% on-site work in Parauapebas. **Basic Qualifications:** * Experience in field support or VIP lounge support. * Knowledge of Windows, Microsoft 365, basic networking, and mobile device management (MDM/Intune). * Familiarity with industrial/OT environments is a plus. * Strong communication skills, organizational ability, and autonomy. **Behavioral Qualifications:** * Focus on service excellence and user experience. * Proactive, collaborative, and problem-solving mindset. * Adaptability and confidence. **What We Offer:** A comprehensive benefits package, competitive salary, and our core values make DXC one of the most important and attractive employers worldwide. At DXC, our goal is to ensure equity of opportunity—respecting individual differences—to achieve a healthy balance between professional and personal life, and to provide constant opportunities for career growth. If you seek challenges within a pleasant, multinational work environment, then we definitely want to learn more about you. Apply now using the links below—or directly for a position via our careers portal at https://jobs.dxc.technology. You can also find us on: Facebook | LinkedIn At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. **Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.**