Job Summary: Work as an E-commerce Assistant at Platina, primarily focused on pre- and post-sales customer service, ensuring agility and organization, and supporting daily e-commerce operations. Key Highlights: 1. Focus on customer service and e-commerce operational support 2. Opportunity for growth to E-commerce Assistant 3. Company with over 9 years in the market providing fire protection solutions **E-commerce Assistant** **Location:** Votorantim / SP **Employment Type:** CLT **Compensation and Benefits** * **Base Salary:** R$ 1.993,00 * **Performance Bonus:** R$200,00 * **Meal Voucher:** R$300,00 * **Transportation Voucher:** R$160,00 **Working Hours** * **Monday to Thursday:** 7:00 AM to 5:00 PM * **Friday:** 7:00 AM to 4:00 PM **About the Company** **Platina** has been operating in the market for over **9 years**, specializing in fire protection solutions. We serve companies and consumers across Brazil through our **own e-commerce platform and marketplaces**. We seek organized, committed individuals who are eager to grow alongside the company. **Primary Objective of the Role** * **Provide pre- and post-sales customer service** * **Ensure agility, organization, and quality in customer service** * **Support daily e-commerce operations** **Job Responsibilities** **Customer Service** * Pre- and post-sales customer service * Daily customer contact via **marketplace chat and WhatsApp** * Clarification of inquiries regarding products, orders, and delivery timelines **Operational Support** * Order, delivery, exchange, and return tracking * Recording and organizing customer requests * Supporting e-commerce operational routines **Desired Profile** **Essential** * Strong written communication skills * Organizational skills, attention to detail, and sense of responsibility * Proficiency with computers, WhatsApp, and online systems * Passion for customer service and frequent interaction with people **Preferred** * Experience in e-commerce or marketplaces * Experience in online customer service **Growth Plan** Platina values internal development. This position offers a **performance- and progression-based growth plan**. **E-commerce Assistant** * Focus on customer service * Learning of processes and systems ⬇ **E-commerce Assistant** * Greater operational autonomy * Support in organizing and optimizing the e-commerce platform * More strategic involvement in pre- and post-sales activities * Monitoring of basic performance indicators Progression is based on **performance, commitment, and service quality**. **Important Information** This position is dedicated entirely to **customer service throughout working hours**. It is essential to enjoy interacting with people, handling multiple messages, and managing simultaneous requests. Job Type: Full-time CLT Salary: R$1.993,00 per month Benefits: * Meal Voucher * Transportation Voucher