Customer Support Assistant

Description

**Eaton is seeking a Customer Support Assistant to work in São Paulo.** **Please attach your updated resume in PDF or WORD format in the designated field.** *If you are an internal candidate (\#E), please apply via Eaton Jobs (Intranet > Joe > EatonJobs)* **What you’ll do:** ------------------- **Job Summary** * Service Planning and Customer Support Assistant; * Support internal and external customers, plan services for the ES Brazil segment; and Manage the Annual Preventive Maintenance Backlog. * **Job Responsibilities** * Plan preventive maintenance for the ES Brazil segment; * Maintain 100% up-to-date the preventive maintenance service schedule for customers; * Support internal and external customers, analyze reported issues and resolve them; * Create service orders (SO) in the system, ensure alignment of scheduled services with customers and technicians; * Daily, weekly, monthly, and annual preventive maintenance planning in SCUA; * Assist in analyzing technician utilization levels. **Qualifications:** ------------------- **Mandatory Requirements:*** High school diploma; * Knowledge of planning and scheduling; * Experience in activity planning (daily, weekly, monthly); * Experience organizing technician or service schedules and managing simultaneous demands; * Experience creating and tracking service orders (SO); * Intermediate-level Excel (activity scheduling and database management). **Desirable:*** Bachelor’s degree or currently enrolled in Business Administration, Engineering, or related technical programs; * Experience working with CRM, SAP, or similar systems. **Skills:** ----------- **Soft skills** Proactive profile, hands-on approach, accountability with focus on problem resolution, ability to work under pressure, strong interpersonal skills across other departments, customer-centric mindset, and results-oriented We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law. *On January 26, 2026, Eaton announced its intention to spin off its Mobility Group (including the Vehicle and eMobility segments) into an independent publicly traded company. We expect to complete this separation by the end of the first quarter of 2027.* *The initial compensation and benefits offered for this position are based on Eaton’s plans, programs, and practices. If you receive and accept this position and are actively employed in the Mobility Group when the spin-off is completed, the new company will provide employees with further details regarding compensation and benefits at that time, fully complying with applicable laws.*