Customer Success

Description

Job Summary: Versusbet is seeking a communicative and organized Customer Success professional to provide multichannel customer support, ensuring a positive user experience and contributing to continuous improvements. Key Highlights: 1. Customer Success role focused on customer service 2. Multichannel support (email, chat, phone) using Zendesk 3. Opportunity for professional growth in digital customer service Versusbet is looking for a Customer Success professional focused on customer service. We seek a communicative, agile, organized individual capable of handling multiple simultaneous requests while ensuring a positive user experience. Support will be delivered across multiple channels—including email, chat, and phone—using Zendesk for ticket and call management. Employment Type: CLT Work Format: On-site Work Location: Saco Grande neighborhood – Florianópolis/SC Working Hours: 8 hours per day Shift schedule with rotating shifts, including weekends **Responsibilities** * Provide customer support via email, chat, and phone. * Log and track requests in the Zendesk platform. * Deliver clear and timely support, ensuring resolution within established timeframes. * Identify recurring issues and report them to leadership. * Contribute to continuous improvement of the customer experience. **Requirements** * Availability to work rotating shifts, including weekends. * Prior experience in online customer service. * Strong verbal and written communication skills. * Organizational skills and ability to manage multiple concurrent interactions. **Compensation and Benefits** Salary: R$ 3.500,00 Transportation Allowance Meal Allowance Additional bonus for Sundays worked If you seek professional growth and enjoy working in digital customer service, this may be the ideal opportunity for you. Job Type: Full-time CLT Payment: R$3.500,00 per month Benefits: * Meal Allowance * Transportation Allowance Selection Questions: * Are you available to work rotating shifts, including weekends? * Do you have experience with remote customer service (chat, email, or phone)? If yes, for how long? * Have you used Zendesk or another ticket management system? Which one? * In which neighborhood do you reside? Work Location: On-site