Customer Service Agent

Description

Job Summary: Customer service via digital platforms, WhatsApp, phone, and other official channels—answering questions, resolving issues, and assisting new customers. Key Highlights: 1. Human-centered and quality-focused customer service 2. A company that values closeness and innovation 3. Provides customer support and service **Join the UNEX INTERNET team** ---------------------------------------------- We are a 100% Curitiba-based ISP that believes in people. Our proprietary fiber-optic network connects thousands of homes and businesses in Curitiba, and our differentiator lies in human-centered service. If you want to join a company that values quality, closeness, and innovation, you're in the right place! * IMMEDIATE START * CLT employment contract * In-person work ### **Customer Service Agent** Provides customer service via digital platforms, WhatsApp, phone, and other official company channels. Answers inquiries, delivers support, registers requests, and resolves medium-complexity issues. Also assists new customers interested in contracting the company’s services by providing complete information and guidance. ***In-person work (Rua Des. Cid Campelo, 4752 – CIC – Curitiba/PR).*** * Requirements * Strong verbal and written communication skills * Courtesy, empathy, organization, commitment, and proactivity * Proven experience in customer support and service roles * Completed high school education * Easy access to CIC (Curitiba – PR) * Working Hours * Monday to Thursday: 8:00 AM to 6:00 PM * Friday: 8:00 AM to 5:00 PM * Weekly workload: 44 hours **Compensation and Benefits** Salary: R$ 1\.696,24 for the first 6 months (training period). From the 7th month onward: R$ 2\.094,00\. * Productivity bonus * Meal allowance: R$ 29,40 * Transportation allowance * Medical, dental, and laboratory exam assistance