Customer Service Agent

Description

Job Summary: A professional responsible for providing service and support to cooperative members, clarifying questions regarding products and services, offering financial solutions, and contributing to the achievement of targets. Key Highlights: 1. Direct service and support to cooperative members 2. Offering and clarifying financial products and services 3. Supporting management in prospecting and negotiation **Description and Responsibilities:** **Working Hours:** **Level:** Not Specified **Employment Type:** Not Specified * Responsible for directly or telephonically serving cooperative members, assisting\-them with agency procedures (e.g., clarifications regarding their products and services, accounts, cash services, updating registration information, using ATMs, etc.), as well as offering and clarifying doubts about the products and services provided by the Institution; additionally, supporting management in prospecting new cooperative members and negotiating products and services, aiming to contribute to results and achievement of established targets. **Requirements:** **Education:** Completed high school or currently pursuing a higher education degree in Administration, Accounting, Financial Management, or related fields. **Preferred Qualification:** CPA 10 or CPA 20 **Mandatory:** CNH (Brazilian National Driver's License) **Main Responsibilities:** * Promote service to cooperative members. * Provide telephone support. * Contribute to achieving results and meeting established targets. * Assist in developing commercial proposals for products and services. * Support maintaining registration records. * Guide and expedite service to cooperative members. * Assist in supporting access to and usage of electronic means. * Assist in regularizing outstanding debts. * Formalize approved renegotiation proposals. **Required Technical Knowledge:** * Financial institutions, financial cooperatives; * Computer skills (Microsoft Office Suite: Word, PowerPoint, Excel, Outlook); * Customer service skills; * Sales techniques; * Oral and written communication skills; * Central Bank of Brazil (BACEN) regulations and procedures; * Legislation applicable to the financial sector and cooperatives; * Financial products and services; **Benefits:** No benefits specified