Concierge Agent

Description

Job Summary: An operational professional responsible for security and access control, monitoring and recording incidents, ensuring environmental protection, and collaborating with the team. Key Highlights: 1. Active involvement in security and environmental monitoring 2. Team collaboration to improve surveillance processes 3. Continuous development in security standards and protocols **Description and Responsibilities:** **Schedule:** 12x36 **Level:** Operational **Employment Type:** Permanent – CLT **?? Your Responsibilities** * Control access of people and vehicles using **monitoring systems** to ensure site security. * Record daily incidents and movements via **digital reports** to maintain an updated history. * Conduct periodic patrols to identify and prevent potential risks within the premises. * Operate **closed-circuit television (CCTV)** equipment to efficiently monitor strategic areas. * Receive and guide visitors and staff, ensuring compliance with internal regulations. **?? How You Will Interact and Make an Impact** * Collaborate with security and maintenance teams to enhance surveillance processes and protocols. * Communicate clearly and effectively with the team to expedite incident response. * Contribute to creating a safe and welcoming environment, strengthening users’ confidence in the space. * Participate in training and updates on **security standards** to ensure compliance and operational excellence. **Requirements:** **?? Essential Requirements** * Completed high school education or equivalent practical experience * Basic proficiency in **reading and writing** for incident documentation * Basic proficiency in the **local language** for effective communication **?? Technical Competencies** * Solid hands-on experience operating **security cameras (CCTV)** and monitoring systems * Knowledge of **access control** and visitor registration * Ability to operate **two-way radios** and intercom systems * Familiarity with **security protocols** and emergency procedures **?? Behavioral Competencies** * Ethical conduct and **discretion** when handling information and interacting with people * Ability to **pay attention to details** and maintain constant vigilance * Skill in **conflict resolution**, calmly and assertively * Proactivity and **teamwork** to ensure environmental security **?? Preferred Qualifications** * Certification in **first aid** or security-related courses * Experience with **concierge management software** * Knowledge of **regulatory standards (NR)** related to safety * Proficiency in **customer service** for additional support **Benefits:** Meal allowance, Transportation allowance