Job Summary: The professional will provide technical support, manage complaints from subscribers and readers, and monitor research results, contributing to continuous improvement and customer focus. Key Highlights: 1. Technical support and process diagnostics for improvements 2. Management of complaints across digital channels and platforms 3. A light, collaborative work environment with flexibility At Grupo RBS, we believe in Communication—a communication that connects, entertains, moves, and informs. We believe in "living together," because it is together that we experience the best moments. For 68 years, we have been building our story and "living together" with the people of Rio Grande do Sul—through TV, Radio, Newspapers, and Digital platforms. Here, challenges and opportunities are abundant and continue to grow as we evolve. Do you also believe in Communication and its impact on people’s lives and business outcomes? Join our team. **Responsibilities and Duties** * Provide technical support and open service tickets when necessary; * Conduct diagnostics to identify improvements in processes and customer service; * Collaborate with management and other assistants on matters related to the Ombudsman’s Office, Reclame Aqui, and Procon; * Manage and respond to complaints from subscribers and readers originating from digital channels, app stores, Procon, and platforms such as Reclame Aqui; * Maintain organization and respond to email inboxes; * Provide digital support to the call center and handle BackOffice requests; * Monitor and disseminate NPS/CSAT survey results to the business area. **Requirements and Qualifications** * Completed high school education; * Proactivity and initiative; * Results orientation and commitment to continuous improvement; * Customer focus and user experience orientation; * Teamwork and collaboration; * Adaptability and continuous learning ability; * Problem-solving skills and analytical thinking. **Additional Information** **The application deadline for internal candidates is February 15, 2026.** RBS is made up of people. Our people are engaged with our purpose and committed to delivering results. We value diversity of skills, experiences, and opinions—and therefore seek the right people in the right roles to make a difference. Our organizational environment is light and collaborative. Our work model is flexible (in-office, hybrid, or remote), contemporary, and enables greater value creation for both people and businesses. Here, we accept people for who they are, believing that diversity of thought drives innovation and evolution. The desire to learn is genuine and helps us grow together through every new challenge. Our lives are intertwined with those of every resident of Rio Grande do Sul, and we are continuously evolving. We offer a workplace with inspiring leaders, growth opportunities, involvement in disruptive and socially impactful projects. We value energy, excellence, discipline, resilience, and simplicity in our day-to-day work. We are one RBS—connected to respond consistently and agilely to emerging challenges, united by a single, integrated, and flexible culture. If you also want to positively impact our society, join this team that believes journalism, sports, and entertainment can contribute to a better life.