1\. Prepare and transmit bank collection remittance files, verifying that the generated data complies with Group rules. 2\. Receive and evaluate the return file related to generated collections, contributing to correct collection processing by reviewing and validating information in the return files. 3\. Verify information to ensure that records in the operational system match the dates and amounts reflected in the bank statement. 4\. Monitor and execute financial discounts in favor of customers in cases of returns, supporting the maintenance of positive customer relationships and facilitating resolution of adverse situations. 5\. Keep customers informed about potential changes to collections, promoting transparency and preventing possible discomfort or misunderstandings. 6\. Generate reports and clarify customer inquiries, promoting clear and efficient communication. 7\. Assist customers through available channels, providing support for resolving issues related to collections, thereby strengthening the relationship between the company and its customers. 8\. Conduct credit analysis for multi-brand customers, ensuring application of Luiza Barcelos Group credit rules. 9\. Approve sales orders for retailers, franchisees, and Luiza Barcelos Group’s own retail outlets, verifying compliance with Luiza Barcelos Group credit rules. 10\. Work in accordance with technical, quality, safety, environmental, and health standards and procedures. 11\. Stay updated on trends within one's field of expertise and on new tools, resources, and technologies available in the market. 12\. Participate in internal and external training programs, seeking knowledge enhancement directed at one's area of expertise. 13\. Understand the company's mission, principles, values, policies, and objectives, and comply with organizational and coexistence norms. 14\. Perform other professional activities related to and inherent to the position held, as directed by managers.
João Silva
Indeed · HR
João Silva
Indeed · HR
