Apprentice - Cloud Implementation

Description

Job Summary: Opportunity to support the Implementation team by performing low-complexity tasks, directing tickets, and collaborating on projects, with a focus on technology development. Key Highlights: 1. Support for low-complexity projects and ticket organization 2. Technology development with a focus on teamwork 3. Participation in meetings and creation of internal reports **WHO WE ARE** ============== We are a company dedicated to simplifying daily routines and enhancing the productivity of our customers and partners, removing barriers to growth and providing unlimited scalability for any business. Our unified platform covers vital areas including cloud computing, data, cybersecurity, and a marketplace brimming with possibilities. The reliability of our platform is backed by nine out of ten customers, 80% of whom are leaders in their respective segments. **Join us as a Skyowner!** **RESPONSIBILITIES AND ATTRIBUTES** ----------------------------------- * Monitor the "Unattended" ticket queue and route tickets to analysts * Perform low-complexity tasks (e.g., AutoSky user registration, adding AutoSky users) * Execute addendums for low-complexity projects * Support cancellation activities * Support audit-related activities * Support internal report creation * Attend checkpoint meetings * Collaborate with and support analysts on low-complexity project requests * Answer calls from the Implementation area and perform dispatching **REQUIREMENTS AND QUALIFICATIONS** ------------------------------ * Currently enrolled in or graduated from high school * Basic computer skills (Microsoft Office suite) * Strong verbal and written communication skills * Organizational skills and attention to detail * Willingness to learn and grow in the technology field * Ability to work effectively in a team environment * Availability to work in a hybrid model **WHAT WE OFFER** -------------------- * Medical Assistance (Bradesco) * Dental Assistance (Bradesco) * Flexible Meal Allowance * Transportation Allowance * Childcare Assistance * Language Learning Assistance * TotalPass * Life Insurance * SESI Partnership * Birthday Day Off